Privacy Policy

St Andrews Dental Care is committed to protecting your privacy. When using our website, you may be asked to provide information by which you can be identified, especially when submitting a general enquiry or requesting a call back. Please be assured it will only be used in accordance with this privacy statement.

Privacy Policy

Keeping your records

This practice complies with the GDPR (General Data Protection Regulations) replacing the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

What personal data do we hold?

To provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data includes:

· Your past and current medical and dental condition; personal details such as your age, address, telephone number and your general medical practitioner

· Radiographs, clinical photographs and study models

· Information about the treatment that we have provided or propose to provide and its cost

· Notes of conversations/incidents about your care, for which a record needs to be kept

· Records of consent to treatment

· Correspondence relating to you with other health care professionals, for example in the hospital or other treating dentists.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care. We also need to process personal data about you in order to provide private care arrangements and to ensure the proper management and administration.

How we process the data

We will process personal data that we hold about you in the following way:

Retaining information

We will retain your dental records while you are a practice patient and after you cease to be a patient, for at least 11 years or for children until age 29, whichever is the longer.

Security of information

Personal data about you is held in the practice’s computer system. The information is not accessible to the public, only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information routinely.

All computers are password protected.

Disclosure of information

To provide proper and safe dental care, we may need to disclose personal information about you to:

· Your general medical practitioner

· Hospitals

· Other health professionals caring for you

· Text messaging provider to send out appointment reminders (Patient Comms)

· Finance company when agreements have been made to pay for treatment (Medenta)

· Private dental schemes of which you are a member (Practice Plan)

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only that information that the recipient needs to know will be disclosed.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.

Where possible you will be informed of these requests for disclosure.

Access

You have the right of access to the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will provide a copy of the record within 1 month of receipt of the request and an explanation of your record should you require it.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object, but this may affect our ability to provide you with dental care.

People who contact us via social media

If you send us a direct message via social media the message will be looked at by a member of staff who is trained under the new GDPR regulations.

If posts are updated on social media containing patients name or details of treatment we will ask for signed consent first. Posts are updated via Social report.

Complaints or queries

St Andrews Dental Care tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of St Andrews dental Care’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed.

If you want to make a complaint about the way we have processed your personal information, please contact us at the practice so we can resolve the situation with you.

Who we are

Our website address is: https://www.standrewsdentalcare.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.